Frequently Asked Questions (FAQ)

VACANDO offers a variety of search options.

Our completely new and very user-friendly navigation system will quickly guide you to your ideal holiday accommodation. In the menu on the left of the screen you will find the most commonly used search criteria. So, unlike with other portals, you don't need to first enter your departure date and number of travellers. You can simply let yourself be inspired by the various offers as you click on the individual criteria (e.g. month of travel, type of accommodation). Whenever you click on a new search criterion the results list will automatically be updated in the central part of the screen. By simply clicking on the left hand side, you can restrict the results by means of further search criteria whenever you wish. If you no longer wish to use particular search criteria, just click on the little "x" next to the search criterion in the selection box, top left. The search criterion will disappear and the results list will be automatically updated.

Another search option is to use the free text search. Enter the search terms that are relevant for you (e.g. your destination) in the search field in the right hand column on the VACANDO website.

The results can also be sorted according to price, name and rating if you choose.

We hope that you'll have a lot of fun finding your ideal holiday accommodation.

VACANDO is an internet portal for holiday accommodation, i.e. for holiday houses, holiday apartments, chalets, villas and many other more unusual kinds of accommodation.

We offer a very comprehensive service, an extremely user-friendly search function and a simple booking procedure.

Important: VACANDO itself does not offer accommodation. All accommodation is offered by partners, and the contractual relationship is at all times between the provider and the person renting. Consequently, VACANDO's general terms and conditions and the additional conditions of the provider concerned apply. VACANDO has no influence on these additional conditions.
For more information please read our general terms and conditions of business.

1. Once you have found suitable accommodation you can check the facilities and availability on the details page and then click on the "Book" button. Please select your chosen options and additional services below. The correct hire price will be shown immediately.
2. In step 2 we ask for your personal information and chosen payment method.
3. In step 3 you will be able to check all of the details once more. If everything is correct, please confirm that you accept the terms and conditions. You can enter final confirmation of your tailor-made holiday by clicking on "Book now".
4. You will receive an immediate booking confirmation.

If you have any questions you are welcome to call the VACANDO team. You can reach us Monday to Friday from 9am to 6pm on the telephone number in the right-hand column.

We hope that you are looking forward to your holiday!

VACANDO offers a very easy to use search function. Once you have clicked on a particular period (month) in the left-hand column, only accommodation available in that period will be shown in the results list.

There is a details page for each property, which shows the availability for that property in a clear calendar format.

Some accommodation is only available on request; you can send an enquiry for these properties and the owner will get in touch with you as soon as possible.

The providers of the particular properties always try to give the fullest descriptions of the accommodation and to illustrate these with photos. Unfortunately we cannot provide additional information.

As VACANDO is purely an internet portal we cannot offer you a catalogue. However it is possible to ask the accommodation providers directly for more information.

The best thing to do is to click on a price that best meets your budget from the menu on the left of the screen in the "price per week" criteria segment.

We will then only show you accommodation in this price bracket. You can sort your results by price at any time.

VACANDO treats your data in the strictest confidence. We will only pass on your details in the event of a booking, and then only to the accommodation provider. The data protection regulations of the respective providers apply.

VACANDO does not pass on any data to third parties. We guarantee that you will not receive any unsolicited marketing material from third parties.

VACANDO offers you a very comprehensive range of holiday accommodation in all price and quality ranges. We are convinced that, using our revolutionary search function, you will find the exact accommodation for your needs.

Our range is continuously expanding and new partners join us all the time. Since we are purely an online portal we can keep our costs low - and you benefit from very reasonable terms.