Scope of application
VACANDO provides services in the areas of marketing and electronic commerce. VACANDO does not act as the supplier of holiday accommodation. It uses its website (www.VACANDO.com and its other domains) to publish information on holiday accommodation provided by the relevant supplier as well as to publish offers from other tourist service providers.
Use of the website VACANDO is governed by the following provisions. The following also applies correspondingly to information which users may receive from us, for instance in the form of newsletters they may have subscribed to. VACANDO is entitled to change these Terms and Conditions at any time. Such changes are binding.
By using VACANDO's online services, either directly or indirectly, you declare yourself to be in agreement with these T&Cs. Should you not be in agreement with any of the following conditions, you are not authorised to use VACANDO's online services in any way or manner.
Intellectual property and other rights
VACANDO is the owner and the operator of this portal. All brands, names, titles, logos, pictures, designs, texts and other materials used in it are owned by a legal entity of the Migros Group or one of its contractual partners. Accessing, downloading or copying pages does not constitute the acquisition of any rights (usage, intellectual property rights etc.). Complete or partial reproduction of the portal, its forward transfer (electronically or via other means), its modification, linking it or using it for public or commercial purposes is prohibited without prior written permission.
Newsletter
Newsletters are only sent to users at their express request. Newsletter subscriptions may be cancelled at any time. Instructions how to do so can be found in the newsletters.
Exemption from liability
VACANDO excludes liability (including negligence) for any damages that might arise from accessing or attempting to access the portal or any of its constituent components or using it in any way. VACANDO reserves the right to suspend access to the entire VACANDO Internet site or parts thereof for technical reasons or due to maintenance or updating without prior notice being given. Unrestricted access and use of the portal cannot be guaranteed.
The portal contains links to third party websites. VACANDO neither operates nor supervises these sites. VACANDO is not a supplier. VACANDO merely gives other suppliers of holiday accommodation and other services the possibility of publishing their services on the Internet. All holiday accommodation and offers published on VACANDO's website refer to the Internet pages and the general terms and conditions of the suppliers and providers of the services in question. VACANDO disclaims all liability for the content (and in particular as regards completeness, usefulness, truth and validity, topicality, quality etc.) of the pages to which links are provided, and also disclaims liability for the operators' of these sites adherence to statutory data protection regulations. VACANDO is not liable in the case of a legal dispute between a user and a provider from a site to which a link has been provided, no matter what the cause in law of such a dispute might be.
Every user is requested to check all information made available on VACANDO's website and to use it on his/her own responsibility.
Data transfer via the Internet
The Internet is an open network, accessible to all, and hence cannot be deemed a safe environment. It is possible that data needed to make a booking or process a transaction is transmitted to foreign countries, including countries with less stringent data protection laws than Switzerland, even in cases where both sender and recipient are operating from within Switzerland. VACANDO excludes liability for the security of any data while it is being transmitted via the Internet.
For purposes of repeat visitor identification, we install a cookie (a small file with configuration information) on the repeat visitor's computer. The data we obtain by doing this helps us evaluate the appeal of our website and allows us to improve its efficiency and content and to enhance user convenience. Most browsers are pre-installed for automatic cookie acceptance. Web browsers can, however, be set to reject all cookies. Cookies are essential to facilitate a successful Internet booking system. Neither our electronic check-list nor internal checking of booking data would be possible without them. You can also use our information services without cookies. And you can of course delete cookies from your hard drive at any time.
Legal relationship with the provider
When booking a property with a provider of holiday accommodation, the contractual agreement is solely between the user and the provider in question. The latter is the service provider, operating fully independently from VACANDO. The user is obliged to accept the provider's general terms and conditions and terms of payment. VACANDO can act as collecting agent (in the name and on the account the provider). This does not constitute liability on behalf of VACANDO against the user.
Data protection
The user's personal data will be collected, stored and processed in accordance with Swiss data protection legislation. Data can be processed and used for marketing purposes. Data security is guaranteed. To facilitate processing of individual bookings, the personal data collected is passed on to the provider in question. The user gives his/her express agreement to this onward transmission of his/her data. Further to this, the data protection provisions of the individual providers apply.
Booking terms and conditions
The booking conditions and general terms and conditions of the relevant provider apply.
With
privately-owned accommodation, offered in the "
online booking" facility, VACANDO is responsible for collection on behalf and on account of the provider. The following booking conditions apply:
- The rental due must be paid in full prior to the start of the vacation. 30% of the rental due must be paid to VACANDO within 10 days of receipt of the booking confirmation. The booking will be cancelled and the booked accommodation released if no payment is received within 10 days of delivery of the booking confirmation. The balance of the rental is to be paid at least 42 days before the start of the vacation. Payments due for services provided in resort are noted on the booking confirmation and are to be settled in resort as required. With short-term reservations made less than 42 days before the rental start date, the full rental is to be paid to VACANDO on receipt of the booking confirmation. The provider is entitled to withdraw the service if the rental is not settled within the agreed time limit.
- Special customer requests are accepted as non-binding requests and passed on to the provider; there is no obligation to fulfil any special requests.
- VACANDO is entitled to charge a booking fee. Prices are subject to change without notice.
- Details relating to the arrival time at, and occupation of, the holiday accommodation are included in the booking documents or are to be agreed with the provider.
- If you wish to extend your stay in the resort payment must be settled via VACANDO.
- VACANDO is entitled to offer you alternative accommodation if this is required due to unforeseen or unavoidable circumstances.
- The holiday accommodation must not be occupied by more than the prescribed number of persons (including children/infants). Additional persons can be refused access by the keyholder or charged accordingly.
- The holiday accommodation must be treated with due care. Any damage must be reported to the keyholder without delay. The occupant is liable for any damage caused by him/herself or by fellow occupants unless it can be proved that they are not responsible for the damage caused.
- If the property is not in a suitable condition as described in the contract, or if you sustain a loss, this must be reported to the keyholder without delay. VACANDO must be informed immediately if the keyholder cannot remedy the fault within a reasonable space of time.
- Insurance can be taken out with Mondial Assistance International AG to provide you with cover against the rental accommodation not fulfilling the description on the VACANDO website. In order to lodge a claim with the insurers, the insured party must immediately inform VACANDO when taking up occupancy of the exact nature of the differences between the booked accommodation and the property description on the VACANDO website and request VACANDO to provide written confirmation of the report. The insurer must be informed of the claim in writing, including any accompanying evidence. The insured party is therefore entitled to make a direct claim against the insurer. The claim is to be settled directly between the insurer and the insured party. Any payments due are to be made directly to the insured party.
- VACANDO does not accept any liability for defects or differences between the property and the property description on the VACANDO website. Any defects are to be settled directly between the client and the lessor or – where an insurance policy applies – the insurer.
Cancellations
The cancellation terms and conditions of the relevant provider apply if a booking is cancelled.
Cancellation of privately-owned holiday accommodation booked via the "online booking" facility on the VACANDO website is liable to the following cancellation charges:
- up to 43 days before start date: 10% of the invoice total
- 29 to 42 days before start date: 50% of the invoice total
- 2 to 28 days before start date: 80% of the invoice total
- The whole invoice total is due if cancellation is made the day before the start date or on the day of travel.
We recommend you take out cancellation cost insurance. This covers the cancellation costs up to the start of your journey or cancellation due to certain events such as illness, accident or death of the hirer, fellow travellers or close relatives (on production of a medical certificate). A detailed list of all insured events can be found in the insurer's General Terms and Conditions of Insurance. If an insured event occurs, the insured party is obliged to cancel the booked holiday directly with the provider and then to submit a written report of the claim to the insurer including all documents required in accordance with the terms and conditions of the insurance policy. The insured party is entitled to make a direct claim against the insurer. All damages are to be settled directly between the insurer and the insured party. Any payments due are to be made directly to the insured party.
Contract
The contract's text will be stored. You may store the general terms and conditions of business and readily look up them. For safety reasons your order's data are not available via internet. We keep these data in confidence according to our privacy policy.
Right of transferral
VACANDO reserves the right to transfer the rights and obligations of these Terms and Conditions to third parties in their entirety or partially.
Applicable law/Place of jurisdiction
These Terms and Conditions as well as any legal disputes arising between the user and VACANDO are governed by Swiss law. Law suits against VACANDO can only be served in 8152 Glattbrugg, Sägereistr. 27.
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