Data protection regulations

The protection of personal data and the responsible use of the information you entrust to us is very important to us. We therefore collect, process and use personal data in accordance with data protection and data security legislation. The information and rules governing its use can change at any time. These changes are binding.
The personal details you entered during the registration or booking process (name, address, telephone number etc.) are stored, processed and used for booking purposes, for using one of our Internet services, for customer care and market research reasons or for fulfilling legal requirements.

We only pass data to third parties if this is absolutely necessary to guarantee the smooth running of a travel offer or other service we provide, and its invoicing.

Data and information from web protocol files are gathered on a complete basis and used for statistical and analytical purposes. As a customer your identity remains confidential. For purposes of repeat visitor identification, we install a cookie (a small file with configuration information) on the repeat visitor's computer. The data we obtain by doing this helps us evaluate the appeal of our website and allows us to improve its efficiency and content, and to enhance user convenience. Most browsers are set to allow automatic cookie acceptance. Web browsers can be set to reject all cookies. Cookies are, however, essential for completing a Vacando booking on the Internet. Neither our Save & Compare facility nor internal checking of booking data would be possible without them. You can use our information and shopping services without cookies. And you can, of course, delete cookies from your hard drive at any time.

Where you have given your approval to use your details in accordance with our data protection provisions, Vacando collects, stores and uses your personal data, as well as profile and demographic information, for identification purposes and to create a user profile to specifically target current travel offers and for sending product information (including telephone, fax and e-mail details).

You are entitled to request information about your personal details held by Vacando free of charge at any time and to make use of your rights to rectification or to withdraw your approval. Please provide your surname, first name(s), your date of birth and your e-mail address where applicable. Please contact our data protection officer via e-mail at with any issues you may have, or write to us at:

Vacando, c/o Interhome AG, Data Protection Officer, Sägereistrasse 27, 8152 Glattbrugg-Zürich, Switzerland